Dr. Laura Gruber

Laura Gruber is a specialist in customer-centricity management. She works in the cross-industry consulting areas of CX management, omnichannel and touchpoint management, digital marketing strategy, customer segmentation and CRM design, as well as digital data analytics and business intelligence. In her free time, she enjoys spending time with her family, travelling and taking part in carnival. To the chagrin of all her colleagues, she has a particular weakness for karaoke bars.